We're committed to ensuring both you and your pup adore our products. If they don't quite hit the mark, simply drop us an email at hello@drdanspetcare.com within 30 days of your purchase. We'll guide you through the return process. Once received, we'll refund the total order amount, excluding any shipping costs, as these are non-refundable.

Your dog's well-being is at the heart of our mission. Our vet-formulated, gentle products aim to offer the best for every pup, acknowledging that each dog's skin reacts differently. If our product doesn't quite work for you or your pet, here's our promise:

• Return Window: We provide full refunds for returns made within 30 days of your order receipt.
• Process: To initiate a return, mail us at hello@drdanspetcare.com. Share your name, order details, items to return, and the reason. Once we've processed your return, expect the refund in your bank within 5-10 business days, credited to your original payment method.
• Damaged Orders: Received a damaged item? Email us a snapshot of the damage at hello@drdanspetcare.com, indicating if you'd prefer a replacement or a refund.

Your satisfaction is paramount. Whether it's a product query or a shipping concern, we're here to assist!

Need assistance? We're here for you! Don't hesitate to email us at hello@drdanspetcare.com.

After your order is dispatched, we'll send you an email containing tracking details to monitor your package's journey. If you don't see this confirmation in a few days from ordering, please peek into your "spam" folder or reach out to us at hello@drdanspetcare.com.

Absolutely! Our products are designed for every breed, catering to dogs with long, short, or even no fur.