We appreciate you choosing Dr. Dan's Pet Care for your best friend's grooming and skin care.
- Regions: Currently, we ship within the US. At the moment, we only offer shipping within this area. We hope for your understanding.
- Free Shipping: All US-based orders enjoy complimentary shipping on purchases over $50.
- US Shipping: Our standard delivery window for US orders is 2-5 business days.
- Mistakes in Shipping Address: Oops, did you make an error in your address? Ping our support immediately at firstname.lastname@example.org, and we'll do our utmost to sort it out.
Questions about shipping? Our support team's just an email away.
Your dog's wellbeing is at the heart of our mission. Our vet-formulated, gentle products aim to offer the best for every pup, acknowledging that each dog's skin reacts differently. If our product doesn't quite work for you or your pet, here's our promise:
- Return Window: We provide full refunds for returns made within 30 days of your order receipt.
- Process: To initiate a return, mail us at email@example.com. Share your name, order details, items to return, and the reason. Once we've processed your return, expect the refund in your bank within 5-10 business days, credited to your original payment method.
- Damaged Orders: Received a damaged item? Email us a snapshot of the damage at firstname.lastname@example.org, indicating if you'd prefer a replacement or a refund.
Your satisfaction is paramount. Whether it's a product query or a shipping concern, we're here to assist!