Exchange & Returns
What is your return policy?
We're dedicated to ensuring you and your pet adore our products. If they don't quite hit the mark, email us at firstname.lastname@example.org within 30 days of purchase. We'll guide you on returns, and once processed, you'll receive a refund for your order's total amount (excluding shipping fees). Because your happiness is our priority!
Do I have to pay return shipping costs?
Shipping fees are non-refundable, and you will be responsible for shipping costs when returning your items.
What is your exchange policy?
If the product is unopened and unused, we will be more than happy to exchange it for store credit. Please email email@example.com to start the exchange process.